Thanks for purchasing our products at DPI Canada.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. All returned products are subject to a 25% cleaning/restocking fee.
DPI Canada is not responsible for any product lost or damaged by couriers in the return process; if this should happen, it is your responsibility to process a claim with your courier and the matter will be considered closed on our end.
For the refund, the money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team at firstname.lastname@example.org.